Legal & Policies
At YMI Collections SA, transparency and customer trust are at the heart of everything we do. We have outlined our policies clearly to ensure you have a seamless, reliable, and trustworthy experience with our brand. Each section below covers essential information regarding your rights, our responsibilities, and the standards we uphold for every purchase.
01
Return & Refund Policy
At YMI Collections SA, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.
Returns
We accept returns within 7 days of receiving your order. To be eligible for a return:• The item must be unused, unworn, and in its original condition• The item must be returned in its original packaging• Proof of purchase (order confirmation or receipt) is requiredItems that do not meet these conditions may not be eligible for a return.
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.If approved:• Refunds will be processed to your original payment method• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Exchanges
We only replace items if they are defective or damaged.If you need an exchange, please contact us at:📧 info@ymicollections.com
Return Shipping
Customers are responsible for return shipping costs, unless the item is defective or incorrect. Shipping costs are non-refundable.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:• Your order number• Photos of the item. We will resolve the issue as quickly as possible.
Contact Us: If you have any questions about our Return & Refund Policy, please contact us:📧 info@ymicollections.com
02
🔒 Privacy Policy – YMI Collections SA
At YMI Collections SA, we respect your privacy and are committed to protecting your personal information. We ensure all data is handled with the highest standards of safety and care.
📋 Information We Collect
- Name and contact details
- Email address
- Shipping and billing address
- Payment details (processed securely)
🛒 How We Use Your Information
- Process and deliver your orders efficiently
- Communicate with you regarding your purchase status
- Improve our products and overall customer services
🔐 Data Protection
Your information is kept secure and will never be sold or shared with third parties, except when strictly necessary to process your order with our trusted shipping providers.
🍪 Cookies
We utilize cookies primarily to enhance your browsing experience, remember your preferences, and analyze our website traffic to serve you better.
📩 Contact
If you have any questions regarding our Privacy Policy or data handling, please contact us at: info@ymicollections.com
03
Terms & Conditions
Welcome to YMI Collections SA. By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase.
General Information
This website is operated by YMI Collections SA. Throughout the site, the terms “we”, “us”, and “our” refer to YMI Collections SA. By visiting our site and/or purchasing something from us, you agree to these Terms and Conditions.
Products & Services
We make every effort to display our products as accurately as possible. However, we cannot guarantee that colors and images will appear exactly the same on all devices.
We reserve the right to:
- Modify or discontinue products at any time
- Limit quantities of any product
- Refuse or cancel orders if necessary
Pricing & Payments
All prices are listed in ZAR and are subject to change without notice. We accept secure payments through trusted providers. By placing an order, you agree to provide current, complete, and accurate payment information.
Orders
We reserve the right to refuse or cancel any order for reasons including:
- Suspected fraud or unauthorized transactions
- Errors in pricing or product information
- Product availability issues
If your order is canceled, you will be notified and refunded.
Shipping & Delivery
Shipping times are estimates and may vary depending on location and external factors. We are not responsible for delays caused by carriers or customs.
Returns & Refunds
Please refer to our Return & Refund Policy for detailed information regarding returns, exchanges, and refunds.
Intellectual Property
All content on this website, including designs, graphics, logos, and text, is the property of YMI Collections SA and may not be copied, reproduced, or used without permission.
Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.
Third-Party Services
We may use third-party services (e.g., payment processors, analytics tools). We are not responsible for their practices or policies.
Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting.
Governing Law
These Terms and Conditions are governed by the laws of South Africa.
Contact Information
If you have any questions about these Terms and Conditions, please contact us:📧 info@ymicollections.com
Last updated: 31/03/2026
04
Shipping Policy
Thank you for shopping with YMI Collections SA. We are committed to delivering your custom apparel as quickly and efficiently as possible. Our standard processes ensure your order reaches you with the highest quality and care.
Order Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with your shipping details.
Shipping Time
Estimated delivery times:
• Domestic Shipping: 3–7 business days
• International Shipping: 7–15 business days
Please note that delivery times may vary depending on your location and external factors such as customs or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We may offer free shipping promotions from time to time.
Order Tracking
Once your order has shipped, you will receive a tracking number via email to monitor your delivery status.
Potential Delays
While we strive to deliver on time, delays may occur during high order volumes, extreme weather conditions, or customs processing for international orders. We are not responsible for delays caused by shipping carriers.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
YMI Collections SA is not responsible for lost or stolen packages confirmed as delivered. If you experience an issue, please contact the shipping carrier directly.
Contact Us
If you have any questions about your shipment, contact us at 📧 info@ymicollections.com.
Last updated: 31/03/2026